FAQ
General Information
What is Direct to Film (DTF) printing?
Direct to Film (DTF) printing is a printing process that involves heat-transfer based printing designs on a previously treated film, which is subsequently used by a heat-press machine to apply on fabric/apparel.
Where are you located?
We are located in Tustin, California, United States.
Do you offer local pick-up?
Yes, we do offer local pick up.
What materials are compatible with DTF transfers?
The materials which are compatible with DTF transfers are nylon, cotton, leather, jute, polyester, spandex, denim, mugs and others.
Are there any design restrictions for DTF transfers?
We can print any design as long as it does not consist of any fluorescent colors.
What sizes are available?
The sizes of our gang sheets range from 22" x 12" to 22" x 400". You can also purchase smaller designs, starting with 2" x 2" by using the transfers by size option.
How-to
How can I place an order for custom DTF transfers?
You can order from “Transfers by size” if you would like to order small quantities. For bulk orders, it is recommended that you order from “Upload Gang Sheet” or “Build Your Gang” or “Auto Gang Builder” options which are under the “Order DTF” menu.
How can I order a Custom Gang Sheet?
- Upload Gang Sheet: You can create your gang sheet from Adobe Photoshop, Adobe Illustrator or Canva, save it as a PNG document and upload it.
- Build Your Gang: You can use our gang sheet builder tool where you need to upload your designs, adjust your design sizes and place them on the gang sheet then submit and proceed to check out once your gangsheet is ready.
- Auto Gang Builder: Upload your designs, adjust design sizes and it will automatically place them on the gang sheet.
How can I cancel an order?
Please email us from support@chameleontransfer.com or send us a message with your cancellation request.
Can I order a sample before placing a bulk order?
Yes, you can order sample designs.
How do I request a refund or replacement?
You can request a refund or replacement by contacting us at support@chameleontransfer.com
How do I apply DTF transfers?
You can apply DTF transfers with the help of a heat press or iron.
Traditional heat press:
- Adjust the temperature level to 320°F and press it for 13 seconds after placing the DTF on the apparel. Peel off the film immediately once the pressing ends. Do a 2nd round of pressing with the same settings.
Industrial heat press: (that works with compressor)
Adjust the temperature level to 295°F and 85 PSI pressure. Press it for 6 seconds after placing the DTF on the apparel. Peel off the film immediately once the pressing ends. Do a 2nd round of pressing with the same settings.
- Iron:
- Wait until the iron is fully heated. Place the design on the apparel and put another fabric/cloth on top of the apparel/DTF. Please make sure the fabric on top of the apparel is not too thick. Start ironing the DTF and apply pressure. Remove the film after ironing for 30-45 seconds, then put the fabric back on top of the apparel and do another round of ironing for another 30-45 seconds.
What is the minimum I can order?
There is no minimum order for any product. You are free to order as many or as few items as you require.
Shipping
How fast will my order be shipped?
Your order will be shipped within 24 hours of processing to ensure your order would complete efficiently and swiftly.
What are your shipping options?
We offer ground, expedited shipping and express (overnight) shipping.
How can I track my order?
Once the order is placed, you will receive a confirmation email with the tracking number included.
What should I do if my order is delayed?
Please contact us at support@chameleontransfer.com in regards to your delayed order and we will be happy to assist you
How long does it take for orders to be processed and shipped?
It would take one day of processing and shipping your orders as we aim to provide convenience of quick delivery.
Pricing
How are DTF Transfer prices calculated?
Transfers prices are calculated by size and are more expensive but they will arrive cut, ready to go. Gang sheets will be more budget friendly.
Are there minimums?
There are no minimums and no setup fees. You can order as small as 2” x 2”
Do different colors or shapes affect prices?
Different shapes or color count will not affect the design price.
Artwork and Design
What file formats do you accept for designs?
The file format must be PNG with a canvas width of 22 inches and resolution of 300 DPI with transparent background.
How can I ensure the best print quality?
To ensure the best print quality, make sure your design files are optimized for web use and have a minimum resolution of 300 DPI.
Can I make changes to my design after placing an order?
We normally don’t have the ability to adjust your order and make changes but please contact us at support@chameleontransfer.com or through the chat and we will be happy to assist you with your questions/concerns.